Welcome to Soap Making Hub, where we’re dedicated to supporting your creative journey with premium soap making and cosmetic ingredients. Just as we carefully select each botanical extract and essential oil, we’ve designed our shipping and returns policies with the same attention to quality and care for our artisan community.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer, but we’ll keep you informed of any delays.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipping | EMS |
Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote areas. For specific delivery inquiries, please contact our support team.
Accepted Payment Methods
We accept the following payment methods to make your shopping experience convenient:
- Visa
- MasterCard
- JCB
- PayPal
Returns & Exchanges Policy
Return & Exchange Window
We gladly accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to inspect your ingredients and ensure they meet your creative standards.
Return Process
Step 1: Request Authorization
Before sending anything back, please contact our support team at [email protected] with the following information:
- Your order number
- Product name and quantity you wish to return
- Reason for return
- Whether you prefer an exchange or refund
Step 2: Package Your Items
Once authorized, please ensure:
- Products are in original, unopened packaging
- Ingredients are in resalable condition
- Include a copy of your original packing slip
Step 3: Ship to Us
Send your return package to:
Soap Making Hub Returns
4144 Tail Ends Road
TUCSON, US 85701
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refund Timeline & Method
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Exchange Processing: 5-7 business days after we receive your return
Original shipping fees are non-refundable for changed-mind returns.
Non-Returnable Items
To ensure the safety and quality of our artisan ingredients, the following cannot be returned:
- Opened Botanicals & Botanical Extracts – For hygiene and quality preservation
- Essential Oils & Essential Oil Gift Sets – Once opened, due to product nature and safety
- Melt & Pour Soap Bases – If packaging has been compromised
- Preservatives – Due to chemical safety regulations
- Custom or Special Order Items
- Items Damaged by Improper Storage or Handling
We inspect all returns and reserve the right to refuse refunds for items that don’t meet return conditions.
Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us within 48 hours of delivery. We’ll arrange for a prepaid return label and expedite your replacement at no cost to you.
Return Request Template
Use this template to streamline your return request:
Subject: Return Request – Order #[Your Order Number]
Dear Soap Making Hub Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date Ordered]
Items to Return:
– [Product Name 1] – [Quantity]
– [Product Name 2] – [Quantity]
Reason for Return: [Please specify: damaged, incorrect item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
I have reviewed the non-returnable items list and confirm my items are eligible for return.
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Need Help?
Our support team is here to help you with any shipping or return questions:
Email: [email protected]
Address: 4144 Tail Ends Road, TUCSON, US 85701
We typically respond within 24 hours during business days.
Thank you for being part of our creative community. We’re here to support your soap making journey every step of the way!
The Soap Making Hub Team