Privacy Policy

At Soap Making Hub, we believe that protecting your privacy is as essential as providing premium ingredients for your creative projects. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services.

1. Information We Collect

To provide you with a seamless creative journey, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit card details, PayPal information, and billing address (processed securely through our payment partners)
• Account Credentials: Username and password for account creation

Technical Information

• Device and Browser Data: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, products viewed, time spent on site, and referring website
• Location Data: General geographic location to provide relevant shipping options and content

Commercial Information

• Purchase History: Products ordered, order values, and frequency of purchases
• Preferences: Your interests in specific product categories like essential oils, botanicals, or soap bases
• Communication Records: Correspondence with our support team

2. How We Use Your Information

We use your information with the same care and attention to quality that we apply to our ingredients:

• Order Fulfillment: To process your purchases, arrange shipping, and provide order updates
• Customer Service: To respond to your inquiries and provide support for your creative projects
• Personalization: To recommend products that match your interests in soap making and cosmetic crafting
• Website Improvement: To enhance your browsing experience and optimize our website performance
• Security: To protect against fraud and unauthorized transactions
• Marketing Communications: To send you information about new products, promotions, and crafting tips (only with your consent)

3. Data Sharing and Disclosure

We treat your data with the same respect we have for our artisan community:

• Service Providers: We share necessary information with trusted partners who help us operate our website, process payments, and fulfill orders
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve creators worldwide, your data may be processed in countries outside your residence, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same dedication we apply to sourcing our premium ingredients:

• Secure Storage: Your data is stored on secure servers with appropriate technical and organizational measures
• Encryption: We use industry-standard encryption for data transmission and storage
• Payment Security: We are PCI DSS compliant and never store complete payment details on our servers
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• Access Controls: Strict internal policies limit access to your personal information to authorized personnel only

5. Your Rights and Choices

You have control over your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Restriction: Limit how we use your personal information in certain circumstances

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure shopping
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and account settings
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. International Data Transfers

As we serve creators worldwide (with the exception of certain Asian countries and remote regions), your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Soap Making Hub with your creative journey. We’re committed to protecting your privacy as you explore the art of soap making and cosmetic crafting.